There are all kinds of weird reasons email that you want to receive, nonetheless ends up in your spam mailbox. The point of this post is not what those things are, but what to do next…
So now what?
Spam filtering happens on your iPhone or computer, not on the mail server. The whole point of spam filtering is that once you mark a sender as spam, from then on all mail from that person will automatically go into the spam folder.
Let’s say it’s an an email from me that you want receive, but you found it in your own spam mailbox. Unless you immediately fix that, all my other emails to you will end up in your spam box as well.
It’s up to you to correct the program’s mistake.There is no way to fix it “by remote control.” (Imagine how much real spammers would LOVE that!)
On an iPhone/iPad, this is done by simply moving the mail from the Spam mailbox to the IN mailbox: Click on my email in the junk folder. When it is open, then click on the little folder at the top or bottom of the screen, and choose to move it to your IN folder.
On desktop computers, the process will vary, but will either be a button on each individual email in your spam mailbox, saying something like “mark as not junk” or there may be a menu selection saying pretty much the same thing.
This works with any mistakenly “junked” emails of course.
But the point here is that until you correct a mistakenly junked email, all emails from the same sender will be processed into your junk folder.
That’s exactly how it is supposed to work.